... travelling 13,800 feet high, through mountains, valleys and gorges. Mendoza and its wines, the archaeological remains of Tampalaya and the natural shapes of the Valle de la Luna (Valley of the Moon.) Make your dreams come true by visiting Antarctica, the last ecological reserve in the world. We invite you to surf our website www.argentinianexplorer.com to discover a new touristic destination, Argentina.
We design tailor-made trips to Argentina and South America to fit individual customer’s needs. We offer two different kinds of tours: Trips based on both our own experience and knowledge of the region and on the advice of our customers or else, tailor-made trips, designed according to our passengers’’ requests and with the advice and orientation of our work team. Argentinian Explorer is a wholesale agency, for our products are put together by ourselves and we have a direct contact with our operators, service providers and airlines. This means no intermediaries, so we can offer a quick response to any logistic issues that may arise during your trip. Our rates are lower due to the fact that there are no intermediaries.
Although we are a wholesale agency, our customers are basically in the retailer market around the whole world. In spite of this, we offer our products and services to travel agencies in the rest of the world. We present our options in 6 languages – Spanish, English, Portuguese, French, Italian and German – in order to reach every corner of the globe. We take care of our customers speaking their own language, responding by e-mail and holding conversations in their native language.
Our Philosophy – Quality Service & Excellence in Customer Care
Our work philosophy is mainly based on two principles:
- Service quality and
- Excellence in customer care.
When talking about service quality….
It means responding to our customers’ requests in due time and proper form, effectively delivering the offered product. We work with small operators, so our services are always well provided. We avoid mass tourism.
An example will best describe it:
Being welcomed at the airport by a 40 seater bus is not the same as being welcomed by a 15 seater van. The difference lies on waiting time. Mass tourism operators work with large numbers of passengers because they offer their services to high volumes of customers so their service lacks the human touch. Our operators work selectively with small groups, for our fundamental goal is to maintain service quality and excellence in customer care.
For us the quality of the services should be up to level with the original choice of the customer, and hotels in the selected category are offered in every destination. Around South America and Europe, star classification for hotels is relative, since few countries actually control quality consistency throughout the audited year.
Our advice is not to consider star classification because it may lead to the unexpected. The lack of continuous auditions implies that many accommodations classified with several stars when opening were not properly maintained throughout the years, and should have less stars now.
When we talk about excellence in customer care…
We mean we offer personalized care for the customer:
- Quick response - Quickness implies promptness and efficiency.
- Almost 100% online tracking.
- Responding to all inquiries.
- We do not just inform, we GIVE ADVICE and we are your trustworthy guide in your travel. While processing your travel options, we maintain active communications by e-mail and telephone, for essential feedback.
- Permanent Communication. Once your trip starts, we keep an open communication during your tour in case any problem may arise, in order to provide a solution in due time and proper form.
When selecting hotels we keep in mind their hospitality and how our customers are welcomed. We exclude hotels with repeated unfavorable reviews from our customers. We favor small hotels run by their owners, such as the Hotel Campanilla in Ushuaia and the Terragonia Apart Boutique in San Martín de los Andes, among others.
Customer Support in Force Majeure Events
In force majeure or emergency events, i.e. any contingency beyond passenger’s control, such as illness or well-justified situations, we offer our customers the option of leaving the trip open-ended for unlimited time, so that your investment is not lost! Thus, you avoid penalties, except for the ones imposed by airline cancelations in economy class or by a different operator.
In this case, cancellation penalties are only small amounts depending on our operators’ policies. This is why hiring cancellation insurance for your trip is not really necessary. Our mission is not only to make you travel, but to keep you travelling, so we are always there to help out on such events.
Trips to Argentina and South America, Cruises to Patagonia and Antarctica, Trekking in Patagonia.
Trips to Argentina and South America...
Our travel options are available for the whole South American continent, with trips to Argentina, Chile, Uruguay, Bolivia, Brazil, Peru, Ecuador and Colombia. We offer a great variety of options in our website. From 15 to 30- day trips in every country, to specific trips to a particular destination, such as trips to the Iguazu Falls or to El Calafate and Ushuaia in Argentina, or itineraries to the Desert of Atacama in Chile, or tours in Machu Picchu in Peru. Besides these general and specific options in each country, we also put together combined tours including two or more countries, for example: Argentina and Chile from North to South in 30 days or Peru, Bolivia, Argentina and Chile in 30 days.
The sailing options include itineraries around Patagonia and Antarctica, sailing on the cold waters of the Strait of Magellan and the Beagle Channel, arriving in Cape Horn on board of the Australis cruises or discovering the imposing Chilean glaciers and fiords aboard the Skorpios cruises, with the option of sailing the Chonos or Kaweskar routes. Another option is to sail the Patagonian channels on board of the Navimag ferries from Puerto Montt to Puerto Natales or the opposite Puerto Natales to Puerto Montt direction.
We can also select from one of the many expedition cruise programs to Antarctica. From cruises offering the classic itinerary to the Antarctic Peninsula and the South Shetland Islands to flights combining air and land travel, for discovering this fascinating destination at the end of the world. In the Cruises to Antarctica section you will find a wide range of options, both for the amount of days (from 7 to 30- day programs) and for the destinations - from cruises sailing to the Peninsula to those semi-circumnavigating Antarctica in order to arrive in New Zealand.
Our options are expanded with Cruises to the Galapagos Islands in Ecuador, sailing to both the Western Galapagos Islands and the Eastern Galapagos Islands, as well as Cruises on the Amazon River, sailing the Amazon River and the Negro River, departing from the renowned city of Manaos in the north of Brazil. We do not offer luxury cruises. All our options are expedition travels and ships have a maximum capacity of 150 passengers.
Trekking in Patagonia...
Argentinian Explorer is a travel agency devoted to trekking, especially in Patagonia, as well as the Northwestern Region of Argentina and Chile, including the Andean Altiplano, from the Desert of Atacama (Chile) to the Quebrada de Humahuaca (Argentina).
Trekking programs in Patagonia occur in 3 of the major national parks in the region – Los Glaciares National Park (El Calafate and El Chaltén), Tierra del Fuego National Park (Ushuaia) and Torres del Paine National Park (Puerto Natales, Chile). Trekking options are classified by levels of difficulty - high difficulty, moderate difficulty or low difficulty. The most popular tour is Patagonia Trekking Full due to the facts that it includes all national parks and it is a moderate difficulty option. Another recommended program is the 8-day Perito Moreno Glacier and Fitz Roy Trekking.
First Class Tours and Honeymoon Tours...
We specialize in arranging travel first class, commonly called VIP travel, especially in Argentina and Chile. We adapt our classics making them travel honeymoon travel, very requested by our customers, who advise considering budget and availability of days.